By H. Edmund Bergeron
Pulling from his 30+ years of expertise operating his personal engineering and surveying companies enterprise, Ed Bergeron gathers, in concise, sensible, and sometimes a laugh writing, all of the details an engineer or surveyor must recognize to develop their profession, extend their company, deal with employees and initiatives, comprehend the monetary and criminal points in their paintings, and conduct themselves in a qualified and moral demeanour while facing consumers and colleagues. either the fields of surveying and engineering are making strides in the direction of advancing their stature by way of more and more requiring licensure, increasing carrying on with schooling choices, and including components perform into all degrees of education. This ebook provides the abilities that differentiate the technician from the pro, and should function a device for the development of the career.
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In fact, improvement in communication is critical to personal and firm success. This chapter will help you understand the different types of communication and demonstrate how to apply them for your personal and organizational success. DIFFERENT TYPES OF COMMUNICATIONS During an ordinary day we listen to the kids, spouse, friends, staff, and clients. We respond to their questions, comments, and requests by speaking to them directly, having a telephone conversation, or even communicating with them in writing by letter, memo, or email.
Too much of one ingredient, not enough of another, or the wrong baking time and I can end up with a fallen, dense, or burned brick. By following the recipe carefully, I’ve got a reasonable chance of success. A client or regulatory presentation is the same. The recipe for a good presentation includes: r Know the topic. Be an expert in your area and anticipate questions. Have the answers. Be credible. If you don’t know the answer, say that you don’t know it but will follow up and find out. If you try to fake it, someone will know, and your credibility will be lost.
Similar to emails, answering every phone call that comes to you interrupts your work flow. Set aside one or two times a day to return your calls. I return mine in the morning right after I finish my email and in the middle of the afternoon to provide a break if INTERRUPTIONS 33 necessary. Group your phone calls and get as many in as you can in the allocated time. I have a two-minute egg timer on my desk which I flip during a call. If I flip it two times, I determine if I’ve completed my business and now am visiting with the caller and if it is time to move on to the next call.